Refund Policy

RETURN

We provide a 7-Day Money Back Guarantee.

We're confident that if you use the product exactly as we sell it, you'll love the experience. That's why we proudly offer a 7-Day Money Back Guarantee, provided you've used our products correctly following our instructions.

To qualify for our money-back guarantee, please follow these simple instructions:

1. You must contact our customer service specialist team at choizinshop@hotmail.com and initiate the troubleshooting process within 7 days from the date of purchase.
2. The returned items should include all accessories and parts included in the box as delivered; any missing items will void the 7-day money-back guarantee.

There are certain situations where only partial refunds are granted (if applicable):

• Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
• Any item that is returned more than 7 days after delivery.

REFUND

Once we receive your return parcel, it will be processed within 3 business days (excluding weekends and public holidays), and we will email you to let you know it has been refunded. The funds will go back to your original payment method. It typically takes 5-10 working days (excluding weekends and public holidays), depending on your bank card issuer.

Note: If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If, due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason. No restocking fee will be charged to the consumers for the return of a product.